Webinars

Listen to the product experts and take your help desk to the next level.

Past Webinars

Exploring the impactful ITSM trends of the current decade

Karen Ferris, Director - karenferris.com and Macanta Consulting.
34 minutes
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The significance of a CAB and how to manage it effectively in a hybrid work mode

Vawns Murphy, Lead IT partner - Service Delivery at Silva Homes
34 minutes
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Keeping the lights on at NHS Digital

Sally Bogg, Head of Live Service, and Paul Fixter, Service Manager, at NHS Digital
49 minutes
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Measuring the service desk's contribution to value

Peter Brooks, Independent trainer, author, and consultant in service governance
56 minutes
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The service desk and the next normal

Vawns Murphy, lead IT partner - service delivery at Silva Homes
61 minutes
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The service desk is your best technology coach

Daniel Breston, Experienced IT coach and blogger
48 minutes
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The new digital workspace: Delivering frictionless IT and business services across the enterprise.

Charles Betz, Principal Analyst at Forrester
43 minutes
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How high velocity organizations enable resilience & antifragility

Troy DuMoulin, VP of research and development at Pink Elephant
35 minutes
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ITIL® 4 and the digital enterprise working beyond IT

Barclay Rae, ITIL 4 architect and co-author
60 minutes
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7 ITIL® 4 tips for service professionals

Barclay Rae, ITIL 4 co-author
60 minutes
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Setting the right cornerstone to build a successful ITSM practice.

The ServiceDesk Plus Team
60 minutes
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How IT service desks can better prepare for the GDPR.

Rajesh Ganesan
60 mins
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Everything you need to know about ITIL®4

Dr. Mauricio Corona, ITIL 4 architect
62 mins
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For more informative ITSM videos, please visit our video zone.

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