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1. How does CloudSpend pricing work?
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Pricing example 1
Let's assume that you have integrated three standalone master (payer)
accounts—Internal IT, Production, and Development with ManageEngine CloudSpend.
We
calculate the monthly costs for CloudSpend using our pricing tier as follows.
Cloud bill for March
- Internal IT: $636.64/mo
- Production: $1,500.35/mo
- Development: $800.90/mo
In this example, the total aggregate cloud bill at the end of the month is
$2,937.89
($636.64 + $1,500.35 + $800.90) that is lower than our pricing tier. Therefore,
the
total ManageEngine CloudSpend charge is $0.
Pricing example 2
Let's assume a similar example for the month of April
Cloud bill for April
- Internal IT: $1,000.56/mo
- Production: $3,500.24/mo
- Development: $2198.79/mo
In this example, the total aggregate cloud bill at the end of the month is
$6,699.59/mo that meets our pricing tier, resulting in a total charge of
$36.99/mo ($6,699.59 — $3, 000) * 0.01).
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2. How does the free trial work? Are there any limits?
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During your 30-day free trial, you can integrate upto five payer accounts with
ManageEngine CloudSpend. However, for each payer account, a maximum of three
month's
items in the cloud Cost and Usage Report (from the day of integration) will only
be
parsed and populated in the views.
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3. How can I upgrade my ManageEngine CloudSpend account?
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To upgrade, you can either provide credit card information, or generate an
invoice
online to buy purchase order (PO) credits.
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4. After upgrading can I view more than two months' historical cost data?
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Yes. You can get in touch with our support team at cloudspend-support@manageengine.com
that will help you backfill historical cost and usage data that your payer
account
accrued before the evaluation period.
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5. My cloud bill is below $3,000 a month? Do I need to upgrade?
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As long as the cumulative monthly charge for your payer account is below $3,000,
you
don't need to. However, if it exceeds $3,000, your account will be moved to a
downgraded state. We recommend you upgrade, so you can continue to visualize and
manage cloud costs without any interruptions.
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6. What happens when my account gets downgraded?
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We won't capture any new updates to the cloud Cost and Usage report. Also, your
ability to integrate new payer accounts, as well as create new budgets and
business
units will be limited. Before your account is downgraded, we will send you email
providing details on how to upgrade so you can continue to efficiently manage
your
cloud and cloud costs.
Additionally, if the downgraded account has no activity for 30 days, the account
billing data alone will be removed. Nevertheless, the configuration details like
billing configuration, reports, budgets, or any cost analytics performed
previously
will be available for reference.
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7. What are Purchase Order (PO) Credits?
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PO Credits are a form of advanced payment. You can generate an invoice on the
Zoho
Payments portal for any number of credits. With ManageEngine CloudSpend you pay
based on your cloud bill. The rate you are charged depends on which pricing tier
your bill meets. PO credits are applied to your CloudSpend charges to cover your
cost.
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8. Do PO credits have an expiry date?
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No. PO credits are not time-sensitive. We will transfer unused credits to the
next
billing cycle.
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9. What happens when I don't have sufficient PO credits to pay for the
previous
month's charge?
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This indicates a negative credit balance. We will downgrade your account if
negative
credit balance exceeds six times more than the previous month's charge.
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10. When will I be charged?
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Our billing cycle begins on the 15th of each month.
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11. For what period would I be charged once I upgrade my account?
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Let's assume you upgrade your account on May 10. Your billing cycle will begin on
May
15 and end on June 14. On June 15, a charge will be applied to your credit card
or
PO credits calculated from your cloud bill for May and that reflects the pricing
tier you meet.
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12. How would I be charged if I don't immediately upgrade after the
evaluation
period?
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Let's assume your evaluation period ended on May 30, and you upgrade your account
on
August 1. Your first billing cycle will begin on August 15, and it will contain
CloudSpend charges for both June and July. Note: Charges only apply if the
monthly
cloud bill for June or July meets our pricing tier.