TECHNICIAN / NODES
Language
Multilingual
English
Subscription Period
Monthly
Yearly
|
STANDARD
IT help desk
Starts from
US$10
/ technician / month
|
PROFESSIONAL
IT help desk + asset
Starts from
US$20
/ technician / month
|
ENTERPRISE
IT help desk + asset + change + projects
Starts from
US$50
/ technician / month
|
| 2 tech and 250 nodes | Free | US$495 | US$1195 |
| 5 tech and 500 nodes | Free | US$1195 | US$2995 |
| 10 tech and 500 nodes | US$1195 | US$2295 | US$5995 |
| 20 tech and 500 nodes (1000 nodes for enterprise edition) |
US$2395 | US$4545 | US$10795 |
| 50 tech and 1000 nodes (2000 nodes for enterprise edition) |
US$4795 | US$10795 | US$21595 |
| 100 tech and 1000 nodes (2000 nodes for enterprise edition) |
US$8395 | US$19195 | US$29995 |
| 200 tech and 1000 nodes (3000 nodes for enterprise edition) |
US$11995 | US$23995 | US$35995 |
For single teams ?
|
For multiple teams ?
|
The pricing model above applies |
Same pricing model as above applies to ServiceDesk Plus with the following conditions: 1. For each instance of ServiceDesk Plus, you can choose different license editions from among Standard, Professional, Asset, or Enterprise. 2. While using multiple instances, only one of those instances can leverage the free version of ServiceDesk Plus ? Standard edition upto 5 technicians.
|
Hardware and software asset management capabilities with an integrated CMDB as a standalone edition
NODES
Subscription Period
Monthly
(Any asset categorized under the product type 'IT Asset' is considered a node)
|
ASSET EDITION
Asset management + CMDB
Starts from
US$ 21
/ 50 nodes / month
|
250 nodes (5 asset packs) |
|
500 nodes (10 asset packs) |
|
1000 nodes (20 asset packs) |
|
1500 nodes (30 asset packs) |
|
2000 nodes (40 asset packs) |
|
3000 nodes (60 asset packs) |
|
5000 nodes (100 asset packs) |
|
10000 nodes (200 asset packs) |
For single teams ?Let each team run their ServiceDesk Plus instance in isolation |
For multiple teams ?Leverage ServiceDesk Plus' enterprise service management capabilities to run multiple instances |
The pricing model above applies |
Same pricing model as above applies to ServiceDesk Plus with the following conditions: 1. For each instance of ServiceDesk Plus, you can choose different license editions from among Standard, Professional, Asset, or Enterprise. 2. While using multiple instances, only one of those instances can leverage the free version of ServiceDesk Plus ?Standard edition upto 5 technicians. |
ADD-ONS |
STANDARD
IT help desk |
PROFESSIONAL
IT help desk + asset management |
ASSET
Asset management + CMDB |
ENTERPRISE
IT help desk + asset management + change + projects |
| CMDB | NA | NA | NA | |
| Service catalog | NA | NA | ||
| Project management | NA | NA | ||
| Problem management | NA | NA | ||
| Change and release management | NA | NA | ||
| Live chat | NA |
We currently accept payments via Visa, MasterCard, and American Express. We also accept payments via PayPal (you must have an account with PayPal) and bank transfer for yearly subscriptions. For further details, please contact sdp-ondemand-support@manageengine.com. You can also purchase your ServiceDesk Plus' cloud version subscription through a local ManageEngine partner in your region. Please click here for the complete list of partners.
Sign in to the application. Click on the "Subscriptions" link at the top right portion of the GUI to upgrade your plan.
You pay for the number of administrators and technicians. There is no restriction on the number of IT end users. If you use IT asset management, you pay for the number of nodes managed.
If you have questions on pricing, please write to sales@manageengine.com.
We do not store your credit card details. See our privacy policy.
Yes. We offer a pay-as-you-go service and you can upgrade, downgrade or cancel at any time.
We do not charge for technical support as it is part of your subscription cost. We offer 24X5 support, except public holidays. You can reach our support through phone and email. Call us toll free on: US : +1 888 720 9500 | Intl: +1 925 924 9500 | +1 800 443 6694 (alternative number) Email us at: sdp-ondemand-support@manageengine.com.
You can view the details at terms of service and privacy policy.
Yes, you can purchase additional asset nodes beyond 10,000 if needed. Please contact our team at sales@manageengine.com to purchase additional nodes.
Yes, a 30-day fully functional free trial is available that offers up to 250 nodes. After the trial expires, your free trial license will be downgraded to the free edition license. If you need more time to evaluate, please contact our team at sales@manageengine.com.
Unlike multiple ServiceDesk Plus licenses, with ServiceDesk Plus' ESM feature you get a unified view of all your service desks in one centralized portal. To learn more, visit https://www.manageengine.com/products/service-desk/enterprise-service-desk-management.html.
Go to ESM Directory in the top right corner of ServiceDesk Plus, then click on Service Desk Instances to add new service desk instances or view existing ones.
You can run up to 15 service desk instances at a time.
Yes, we offer a 30-day free trial for every service desk instance.
Once your free trial expires, your service desk instances are deactivated and you'll no longer be able to access them. If you need more time to evaluate an instance, just contact our team at sales@manageengine.com.
Yes, regardless of your current edition, you can choose among any of our Standard, Professional, Asset, or Enterprise plans for the new instance.
No, you are only allowed to have one service desk instance that uses the free allotment of technicians. For all other instances, you'll need to pay based on the number of technicians and nodes you use.
Yes, you can buy add-ons specific to one service desk instance.
Technical support is available for free to all paid customers. Free edition users can subscribe to our support service by paying an annual maintenance fee of $35 per tech.
Each service desk instance is billed based on technician count and the number of nodes (or assets). Subscriptions are billed on your choice of a monthly or yearly basis.
Yes, you can choose a different billing cycle for each of your service desk instances.
Yes, we offer a discount for our yearly subscriptions.
ADD-ONS
(Annual subscription | English only) |
STANDARD
IT help desk |
PROFESSIONAL
IT help desk + asset management |
ENTERPRISE
IT help desk + Asset management + change + projects |
| Service catalog | US$ 1195 | US$ 1195 | NA |
| Problem management | US$ 1195 | US$ 1195 | NA |
| Project management | US$ 1195 | US$ 1195 | NA |
| Change and release management | US$ 2395 | US$ 2395 | NA |
Unlike multiple ServiceDesk Plus licenses, with ServiceDesk Plus' ESM feature, you get a unified view of all your service desks in one centralized portal. To learn more, visit https://www.manageengine.com/products/service-desk/enterprise-service-desk-management.html.
Go to ESM Directory in the top-right corner of ServiceDesk Plus, then click on Service Desk Instances to add a new service desk instance or view existing ones.
You can run up to 15 service desk instances at a time.
Yes, we offer a 30-day, free trial for every service desk instance.
Once your free trial expires, your service desk instances are deactivated and you will no longer be able to access them. If you need more time to evaluate an instance, just contact our team at sales@manageengine.com.
Yes, regardless of your current edition, you can choose from any of our Standard, Professional, Asset, or Enterprise plans for the new instance.
No, you are only allowed to have one service desk instance that uses the free allotment of technicians. For all other instances, you will need to pay based on the number of technicians and nodes you use.
Yes, you can buy add-ons specific to one service desk instance.
Technical support is available for free to all paid customers. Free edition users can subscribe to our support service by paying an annual maintenance fee of $35 per tech.