Posted on Jan 02, Visit our Driver Support Page for helpful step-by-step videos. Posted on Dec 04, This site in other languages x. First the Bad News:

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Shinmila H Replied on March 30, There is a guided help available for this issue on Dell support website. Copy and Paste following and hit enter reg. When a disc is inserted, the computer cannot read it, and Windows Explorer tends to crash when I try dell open the drive.

Under disc drives find the drive that you are having problems with and right click on it. Visit our Driver Support Page for helpful step-by-step videos.

SOLVED: TSSTcorp DVD+-RW TS-HG disk was working well, – Fixya

Dell Optiplex GX bios will not recognise. My wife’s laptop, which upgraded from Win 8. Hi there, Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.


It’s just that this has been a very frustrating experience.

CD/DVD drive not recognized

You can’t post answers that contain an email address. The laptop had the Windows 10 update, followed by a clean install. Last edited by Brink; 31 Jul at How satisfied are you with this reply? Optiplex I get a message error loading operating system can somebody help out there? Would anyone with a working DVD drive in Win 10 be willing to post the contents of these 2 registry keys?

The wizard has basically all the steps that is required to help you with the disc reading problem. It could be my method or it could be a Microsoft update as an update did come through during all that experimenting. Dec 22, Dell Inspiron Latitude D We employ a team from around the world. Win Vista File Size: I boldly added the other drive and that worked also.

One Drive in General Support. Please assign your manual to a product: Thanks for your feedback, it helps us improve the site. It should find and reinstall the cd rom and it’s associated files and hopefully work once again. What is the Best Hard Drive? Now the Good News: Third party burners Nero, Roxio will give you wrong drivers if you try to add a new drive. My Dell laptop does not see the DVD drive. Not finding what you are looking for? How satisfied are you with this response?


After it uninstalls go to your controll pannel and click on add hardware. Helpful 0 Not Helpful Flag.

Also install a program, such as Nero which will give you physical characteristics of the drive. Are you a Dell Computer and Internet Expert?

I’ve tried deleting in Device Manager and rebooting and got the same thing.