Active Directory Workflow

In today's world of IT, Active Directory (AD) functions as the beehive of all organizational activities. As a consequence, one wrong move could spark a domino effect of disasters that might result in an organization's downfall.

To avoid such adversities, the IT team should implement safety measures and ensure that all actions performed in AD are supervised or double-checked before execution.

Supervising AD tasks can be quite challenging when conventional tools like Active Directory Users and Computers and PowerShell are involved, given their complex and tedious nature. To address these challenges, ManageEngine ADManager Plus offers Workflow, a feature with workflow management and hybrid AD ticketing and compliance capabilities, to empower organizations to take control over their hybrid AD environments and efficiently manage them.

Workflow in ADManager Plus

Workflow in ADManager Plus is a multi-level approval process which lets administrators have control over delegated tasks and optimize task execution. A business workflow can have a maximum of four different levels with different workflow agents, namely requesters, reviewers, approvers, and executors, with each of them playing a crucial role in task execution. Administrators can customize the approval workflow process, meaning they can define the number of levels of scrutiny based on the task at hand. For instance, AD cleanup should not be executed without supervision, so the associated workflow should have a reviewer and an executor.

Workflow requests are stored in the request repository and can be viewed by the associated workflow agent. To ensure that delegated tasks are accomplished in a defined time period and to improve productivity, ADManager Plus lets you define service-level agreements (SLAs) for workflow requests. Workflow SLAs help administrators prioritise sensitive requests and ensure that they are executed on time with remediation measures.

• Requester raises a request
• ↓
• Customized workflow is triggered
• ↓
• Stakeholders review and approve the request
• ↓
• Executor executes the task

Highlights of the Workflow feature in ADManager Plus:

• Acts as ticketing and compliance software, and helps organizations improve help desk productivity and streamline task execution
• Provides a one-stop view of all requests along with their status, which helps in meeting compliance requirements
• Enables real-time updates to users and stakeholders about task status
• Facilitates task prioritization and dynamic workflow assignment with customized rules
• Enables organizations to control and mitigate errors associated with automated tasks
• Improves ticket resolution time with customized SLAs

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